Refund & Cancellation Policy
Last updated: 18 July 2026
1. Our commitment
We want you to be confident in joining Lock-In. This policy explains how refunds and cancellations work for purchases of the Standard, Pro and Elite tiers.
2. Cooling-off period
If you have not yet accessed the programme materials or begun coaching, you may request a full refund within 14 days of purchase. Once you have started accessing digital materials or coaching has begun, the right to a standard cooling-off refund may no longer apply.
3. The Lock-In Guarantee
The results guarantee described on our home page is a performance guarantee, not an automatic refund. If you complete the required actions of the programme — your workouts, food tracking, Daily Lock-In and Weekly Check-In — and still do not see measurable progress, we will continue coaching you at no additional cost rather than issue a cash refund.
4. Cancellations
Lock-In tiers are sold as one-time purchases for a six-week programme rather than a recurring subscription. You may stop participating at any time. Add-ons that involve third-party costs (such as blood work or intolerance testing) cannot be refunded once they have been booked or processed.
5. How to request a refund
To request a refund or discuss your options, email support@lock-insystem.com with your order details. Approved refunds are returned to your original payment method via Stripe, usually within 5–10 business days.
6. Your statutory rights
This policy is in addition to, and does not affect, any refund or cancellation rights you have under applicable consumer protection law.